Is Microsoft Giving up on Lumia Phones? Company Transfers Lumia Support Services to 3rd Party Firm

Is Microsoft Giving upward on Lumia Phones? Company Transfers Lumia Support Services to 3rd Party Firm

More show pointing towards the end of Microsoft Lumia handsets comes when the software giant has transferred its Lumia Support Services to German house called B2X. In case you didn't know, B2X is going to be in charge of global customer intendance of Lumia smartphones and Microsoft feature phones starting this calendar month.

Is the Transfer of Lumia Support Services Signaling the End of Microsoft Lumia Handsets?

B2X is going to release a new app for the Windows Store and will go far possible for smartphone users to get in bear on with support engineers at a faster pace. Looking at the company'southward history, B2X has a knack for this sort of matter as the German language business firm has already worked with tech giants before, ranging from Apple and Samsung. With Microsoft however, their main responsibility will be taking intendance of customer support for the unabridged Lumia lineup.

Rainer Koppitz, Chief Executive Officeholder of B2X has expressed his views on the latest partnership with Microsoft:

"It'southward an honor for us to piece of work with Microsoft on such an heady customer care plan. Our global aftersales platform is successfully used by some of the leading mobile brands in the world such as Apple, Samsung and Lenovo. Now, we are looking forward to provide a superior customer service experience on behalf of Microsoft."

In addition to providing customer support, B2X is besides offering a premium service for new Lumia buyers, which the company is calling information technology SMARTPROTECT. SMARTPROTECT will exist aimed at devices that are purchased less than 6 months ago and volition offer Lumia customers an extension of the express manufacturer's warranty in combination with a smartphone insurance. It is possible that Microsoft had a hand to provide extended warranty, simply some manufacturers believe that the software company is not interested in improving the experience of Windows 10 Mobile.

Another reason why this partnership took place was because Microsoft could dedicate more hands towards its upcoming Surface Phone lineup, which is said to be the last lifeline for the company as far as its Windows ten Mobile devices are concerned.

The Press Release Has Been Given At the Lesser

MUNICH – October 5, 2022 – B2X, the leading engineering-enabled provider of customer care services for mobile and consumer electronics, announced that it has been engaged by Microsoft equally a global client service partner for Lumia and Feature Phones manufactured by Microsoft. B2X serves equally Microsoft's primary aftersales partner and provides client back up and device repair services for theLumia and characteristic phones, starting in Oct.

B2X provides 1 of the industry's most seamless customer service experiences. Users of Microsoft Lumia smartphones and Microsoft feature phones gain access to a global multi-channel customer care ecosystem managed by B2X in more 130 countries. This global service platform powered by B2XSMARTCARE Technology delivers instant solutions for all warranty and non-warranty related customer inquiries.

Nosotros are extremely excited to provide ane of the industry'southward most comprehensive service and support offerings to people using Lumia and Microsoft characteristic phones," said Dieter Weisshaar, Chief Commercial Officer of B2X. "With more than 400 service partners and 2,000 service locations globally, our customer intendance ecosystem and our SMARTCARE Technology are the platonic platform to serve the needs of these customers. Nosotros will make sure that customer support, reverse logistics and device repair services work seamlessly together, resulting in an exceptional customer experience."

Lumia owners can besides enjoy the benefit of an all-new mobile support application that can be downloaded from the Windows Store from mid-October onwards. The SMARTAPP allows customers to diagnose their Lumia smartphone and collaborate with a telephone call center amanuensis in existent fourth dimension.

Beyond customer back up services through the self-help app, support websites and call centers, B2X manages a global logistics and service partner network that provides repair services for warranty and non-warranty related device issues. B2X too manages Microsoft'southward spare parts supply giving repair centers rapid admission to spare parts and accessories.

"It's an honor for the states to work with Microsoft on such an exciting client intendance program. Our global aftersales platform is successfully used by some of the leading mobile brands in the world such as Apple, Samsung and Lenovo. Now, nosotros are looking forrad to provide a superior customer service feel on behalf of Microsoft," says Rainer Koppitz, Chief Executive Officeholder of B2X.

For Lumia smartphones purchased less than vi months agone, B2X has designed the new SMARTPROTECT premium service. SMARTPROTECT offers Lumia customers an extension of the limited manufacturer'southward warranty in combination with a smartphone insurance. The premium service package can exist purchased at http://www.b2x.com/smartprotect.

Questions related to the usage of Microsoft'due south mobile devices are answered through the multi-language support website http://www.b2x.com/microsoftphonesupport, which is linked from the Microsoft websitehttp://back up.microsoft.com. The website also connects Microsoft'southward mobile customers to highly skilled phone call center agents, managed by B2X.

Source: https://wccftech.com/microsoft-giving-lumia-phones-company-transfers-lumia-support-services-3rd-party-firm/

Posted by: standifermustor.blogspot.com

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